Tree arrived in bad condition
Most of our trees arrive in particularly good condition to their final destinations. However, there are a few times when the tree arrives stressed out. This may happen during transit, for several reasons, for example, bad weather, or delays in delivery times. If this is your case, we ask you to follow the steps below as soon as you receive the tree...
Take pictures of the tree an the outside of the box
Send the pictures to the address service@everglades.farm
Unpack the tree and water the tree every day
Keep the original box, in case we ask you to ship the tree back to us
Do not plant your tree on the ground, as this voids our warranty
Nurse the tree for 10-15 days to allow it to recover
If you follow the steps above, and your tree does not recovers and does not survive, our warranty will apply and you will either be shipped a replacement tree or you will be issued a gift card for the value of your purchase.
Take pictures of the tree an the outside of the box
Send the pictures to the address service@everglades.farm
Unpack the tree and water the tree every day
Keep the original box, in case we ask you to ship the tree back to us
Do not plant your tree on the ground, as this voids our warranty
Nurse the tree for 10-15 days to allow it to recover
If you follow the steps above, and your tree does not recovers and does not survive, our warranty will apply and you will either be shipped a replacement tree or you will be issued a gift card for the value of your purchase.
Updated on: 04/27/2021
Thank you!