Question 1

How to cancel or edit my order?

Accepted Answer

You can cancel or edit your existing order from three different places…

1.) The Order Status Page: The order status page is shown upon completion of a checkout and in accessible from several other locations.

2.) The Customer Account Page: When you log in with your user name and password in our web site: Everglades.Farm

3.) Order Confirmation/Delivery Notifications: The email confirmation that you received, after you placed your order

Question 2

Order Status

Accepted Answer

How can I check the status of my order?

Please log in to your account in order to look up the status of your order.

Use the link below to log in or to retrieve your password
https://everglades.farm/account/login

Use the link below to create an account
https://everglades.farm/account/register

You can also use the order confirmation email that you received after you placed your order.
Subject: Order #7926 confirmed

Click on the View your order button

Question 3

Tree arrived in bad condition

Accepted Answer

Most of our trees arrive in particularly good condition to their final destinations. However, there are a few times when the tree arrives stressed out. This may happen during transit, for several reasons, for example, bad weather, or delays in delivery times. If this is your case, we ask you to follow the steps below as soon as you receive the tree…

Take pictures of the tree an the outside of the box
Send the pictures to the address service@everglades.farm
Unpack the tree and water the tree every day
Keep the original box, in case we ask you to ship the tree back to us
Do not plant your tree on the ground, as this voids our warranty
Nurse the tree for 10-15 days to allow it to recover

If you follow the steps above, and your tree does not recovers and does not survive, our warranty will apply and you will either be shipped a replacement tree or you will be issued a gift card for the value of your purchase.

Question 4

Did not receive my tree. Tracking shows delivered.

Accepted Answer

In the case that your tracking confirmation shows your tree as delivered, and you have not received your tree.
We ask you to call the carrier (usually FedEx) 800-463-3339 immediately and request to verify the delivery of your package.

As per our terms of service, we are not responsible for stolen trees. However you have the option of filing an insurance claim with the carrier.

To file a claim with FedEx for a lost or stolen tree, please visit the link
https://www.fedex.com/en-us/customer-support/claims.html

Question 5

When will my order ship?

Accepted Answer

You will receive an automatic shipping confirmation via email once your tree has shipped.
This email shipping confirmation contains the tracking number.
Tracking information is usually available 48 hours after you receive the email.

It usually takes 2-3 business days to prepare your tree for shipping.
Depending on your destination, it takes 1-7 days of transit time, including weekends.

Pleases see below the average estimated transit time, using FedEx ground:

Question 6

I received the incorrect tree

Accepted Answer

We have internal controls to ensure we ship the correct tree with every order we process. However, the trees are handled by humans in the nursery and in the packing area, and a mistake is possible. If you feel you receive the incorrect tree, please follow the steps below…

Take a picture of the tree
Take a picture of the yellow tag of the tree (some trees do not have a tag)
Take note of your order number
Send an email to the address: service@everglades.farm, include the pictures and an explanation of why you believe you have received the incorrect tree

Keep in mind that sometimes we recycle the plastic pots and they may have written on them the name of another tree. We apologize for the confusion this may cause, but it is the nature of the growing trees, especially when the trees come from different farms.

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